Tata Business Support Services

Tata Business Support Services (Tata BSS) is India’s leading customer lifecycle management and business process solutions service provider.

Tata BSS offers customer acquisition, retention and administration services to 46 plus organisations to help grow their customer base, protect their brand and drive efficiency.

Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons. e-Nxt Financials has recently merged with Tata BSS and today the company has 19000+ associates, 64 marquee clients spread across 380 locations and 24 delivery centres pan India, supporting 25 domestic and six international languages serving 400 million customer connects every year with 92 percent associate retention, providing end-to-end services to its clients.

Tata BSS employs approximately one third of India's rural business process outsourcing (BPO) workforce creating employment opportunities across India.

Areas of business

Tata BSS’s service offerings touch upon the entire customer lifecycle management - customer acquisition, order management, billing support, customer service, technical support, dealer support helpdesk, loyalty management, audit support service, HR shared services, finance and accounting shared services, analytics, social media, HRO and back-office services through multi-integrated channels, leveraging omni-channel presence.

The company helps clients grow their business manifold, protect their brand, and build more efficient operations to save costs. With domain expertise in telecom, media, BFSI, manufacturing, retail and e-commerce, real estate, public services, health, travel and hospitality, Tata BSS creates volume, value and velocity for clients and customers.

Tata BSS offers the Grow - Customers, Protect - Brand and Drive - Efficiency value propositions and offers simple and agile solutions.

Location

Headquartered in Hyderabad, Tata BSS has sales offices in Mumbai, Hyderabad, Delhi and Kolkata. The company’s rural delivery centres include Ethakota and Kakinada (Andhra Pradesh), Munnar (Kerala), Mithapur and Shrirampur (Gujarat), Chhindwara (Madhya Pradesh), Bellary (Karnataka); international delivery centres at Pune, Mumbai, Chennai and Hyderabad and BCP: Data centres at Hyderabad, Mumbai, Mohali and Pune.

This profile was last updated on May 05, 2015 at 11:13 IST
Please refer to the official website of the company for more information (Website link available in the ‘Contact’ section on this page)